1. Overview

At Angel Gallery, we want you to be completely satisfied with your purchase. If for any reason you are not, we are here to help with our easy and hassle-free return process.

2. Eligibility for Returns

• Time Frame: You have 30 calendar days from the date you received your item to request a return.
• Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
• Non-Returnable Items: Some items are exempt from being returned, including:
  • Gift cards
  • Custom or personalized items
  • Items marked as final sale
  • Earrings (for hygiene reasons)

3. Return Process

Step 1: Request a Return

• Email us at returns@angelgallery.com with your order number, the item(s) you wish to return, and the reason for the return.
• Once your return request is approved, we will provide you with a return authorization and instructions on how to send your item back to us.

Step 2: Ship Your Item

• Securely pack the item in its original packaging.
• Include your receipt or proof of purchase and the return authorization.
• Ship the item to the address provided in the return authorization email. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

4. Refunds

• Inspection: Once we receive your returned item, we will inspect it and notify you of the status of your refund.
• Approval: If your return is approved, we will initiate a refund to your original method of payment.
• Processing Time: Please allow [number] days for the refund to appear on your account statement, depending on your payment provider’s policies.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at returns@angelgallery.com with your order number and details of the issue.

6. Shipping Costs

• Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
• Exchanges: If you are exchanging an item, we will cover the cost of shipping the replacement item to you.

7. Contact Us

If you have any questions about our return policy, please contact us:

• Email: returns@angelgallery.com
• Phone: [Insert Phone Number]